Important
Information For When The Surgery Is Closed
This website is to inform you
about the arrangements that your doctor has made for emergency cover when
your surgery is closed.
Your doctor is a member of
North Yorkshire Emergency Doctors in order that your emergency medical problems are handled more effectively.
Can I Go
To The Primary Care Centre Without Telephoning First?
No! Access to the centre
must be strictly by appointment in order that the doctors on duty are
expecting you and have details of your medical condition.
What
Happens When I Telephone The North Yorkshire Emergency Doctors Service?
A trained telephonist will
answer your call at our operations centre in York, and take your name,
address, telephone number, the name of your usual doctor and brief details
of the medical condition. The information will then be passed straightaway
to a doctor working at one of the 11 Primary Care Centres, who will
call you back as soon as possible.
In order to ensure the quality
of our services, your call may be recorded.
What
Happens If I Have Transport Difficulties?
If you feel that you may
have difficulty in visiting a Primary Care Centre it would be sensible
to make contingency plans in the event of an emergency. For instance,
perhaps you have a neighbour, relative or friend who can help if the
need arises, or you can use public transport or a taxi.
IN A TRUE EMERGENCY
YOU CAN BE SURE
THAT A DOCTOR WILL ALWAYS BE AVAILABLE FOR YOU
Will
My Own Doctor Know I Have Used The North Yorkshire Emergency Doctors
Service?
Yes. All relevant details
will be passed to your own doctor.
How
Can I Make My Comments Known?
We do welcome any comments or
suggestions you might have that would enable us to improve the service we
offer. You are very welcome to write to the General Manager at 31 Monkgate,
York YO31 7WA.
You are also entitled to
make a complaint, in which case it will be handled promptly and sensitively,
in accordance with complaint procedures agreed by the local Health Authority.
Community Health Councils
may be able to assist you with making any complaints. You can find the
address of your local CHC from the telephone directory.
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